Returns & Refunds

Why opened supplements cannot be returned

For your safety and everyone else's, we cannot accept returns of bottles that have been opened or whose seal is broken, unless the product itself was faulty.

When we replace or refund

• The wrong item was delivered.
• A bottle arrived damaged, leaking or with a broken seal.
• The product is past its expiry date on arrival.
• An item you paid for is missing from the parcel.

How to request it

Email sales@emdeechem.com within [number of days to be confirmed] days of delivery with your order reference, a short description and photos. We will reply with the next steps.

Refunds

Approved refunds go back through the payment method you used. [Processing time to be confirmed.] Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) are not affected.